It’s all about you…

It’s a sad fact that many Agencies put their clients’ business over their own far too often. Many agencies have suffered dire financial and operational loss because they are overly keen to do the right thing by their clients, before they do the right thing by their...

Grab your mat for the planning season helter-skelter

As you emerge from your planning session with your fellow agency business owners, it looks like you’ve built an aggressive plan – 100% income growth, win 10 new major clients, hire 10 more staff and install a helter-skelter between floors. Now, who’s writing the...

It’s (not) all about the money…

In a recent UK wide survey of SME’ business owners, when asked what was the most important factor of success, the answer was not revenue/money/profit, it was customer service. The desire to please your customers outweighed making money. If your customers are happy,...

The Agency Works with Agency Works…

I read an article last week about the importance of screening potential life partners to ensure they have the same values, beliefs and approach to admin, as this is the biggest cause of relationship breakdowns. I found it weird that you would enter in to a marriage or...